Question 1

How much does it cost?

Accepted Answer

The price is dependent on the size of the space you will need. Prices start from as little as $66 per month.

Question 2

What size units do you have?

Accepted Answer

We have a large range of sizes, starting from small 1mx1m lockers all the way up to 2000m2 warehouses. You can view our available sizes online!

Question 3

How much do I have to pay upfront?

Accepted Answer

You pay your first month’s storage upfront. Rent is then billed monthly in advance.

Question 4

Is there a deposit?

Accepted Answer

We don’t charge a deposit. You just pay your first month storage upfront.

Question 5

Do you offer discounts?

Accepted Answer

We offer a 5% discount for 6 or 12 months prepayment.

Question 6

What is the minimum storage hire period?

Accepted Answer

Minimum hire period is one month.

Question 7

Is there a maximum hire period?

Accepted Answer

There is no maximum hire period. Once you hire a space it simply continues on month to month until you advise us that you are vacating.

Question 8

How do I sign up?

Accepted Answer

To start using self storage you just need to visit your local store during office hours. We will need a copy of photo ID and you will just have to complete a Self Storage Agreement and pay your first months rent. You can then start using your space straight away.

Question 9

Do you move my goods into storage?

Accepted Answer

We provide courtesy vehicles and trailers for you to use to move your goods into storage. Alternatively, we can recommend removalists to you.

Question 10

What happens if my self storage space is too small?

Accepted Answer

Should you need to change your storage space (up or down) you can do so at anytime without penalty. You only pay for the time you have used.

Question 11

How much notice do I have to give to move out?

Accepted Answer

We require 2 weeks’ notice of your move out.

Question 12

Do I get a refund if I move out early?

Accepted Answer

Once the initial hire period has expired you will be refunded unused rent, if 2 weeks’ notice has been given.

Question 13

What security do you have?

Accepted Answer

All our facilities have PIN code access and 24hr CCTV monitoring. You also supply your own padlock to lock up your space and you keep all the keys.

Question 14

Do you offer 24hr access?

Accepted Answer

For added security we do not offer 24hr access. Access hours are extended past office hours however, so you can still get in at a time that suit you.

Question 15

Can anyone access the space?

Accepted Answer

You have your own individual storage space, that you lock with your own padlock and you keep all the keys.

Question 16

How often can I access my goods?

Accepted Answer

You can access your space as many times as you want during set access hours. Access hours vary depending on location so please check with your local store.

Question 17

What happens if I lose my keys?

Accepted Answer

We can remove you padlock for you if needed. You will just need to visit the office and show photo ID so that we can remove your old lock for you.

Question 18

How do I get my things upstairs?

Accepted Answer

If you hire an upstairs storage space, we have lifts located on the driveway to take everything up there for you. We also have trolley’s available to take the goods to your storage space.

Question 19

Do you sell boxes?

Accepted Answer

Yes, all our stores carry a full range of boxes and packaging supplies. Please visit during office to pick up what you need.

Question 20

Is it like Storage Wars?

Accepted Answer

Unfortunately, from time to time we do have to sell the contents of a storage space that has either been abandoned or not paid for as per the Terms and Conditions of the Self Storage Agreement. We do, however, try to avoid this at all costs.

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